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Frequently asked questions

Let's Find Your Answers

Got questions about our jewelry, orders, or shipping? Find the answers you need quickly and easily.

How do I place an order?

Placing an order on our website is simple and convenient. You can browse our collection, add items to your cart, and proceed to checkout. You do not need to create an account; you can complete your purchase as a guest. We accept all major credit cards, including American Express, as well as PayPal.

What are your shipping options?

We offer domestic shipping using major shipping carriers. Currently, we provide one standard shipping speed. Once your order is shipped, you will receive tracking information to monitor your shipment's progress.

Can I return my purchase?

Yes, we accept returns and provide 100% of your money back within 14 days of your purchase. Please send our customer service team a message through our contact page.

How should I care for my jewelry?

We recommend general practices to keep your jewelry in great condition. Avoid exposing your jewelry to harsh chemicals or environments, and store it in a dry, safe place when not in use. For cleaning, consider using a soft cloth or a jewelry cleaning solution suitable for the type of material.

How do I determine my ring size?

To determine your ring size at home, you can use a piece of string or a strip of paper. Wrap it around the base of your finger, mark where the ends meet, and measure the length with a ruler. Use a ring size chart to convert this measurement to your ring size.

Still have questions?

Contact our customer support team for assistance.

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